We want you to love what you order from Mother’s Medicine. Everything is made in small batches on the Central Coast, so if something isn’t right, please get in touch and we’ll sort it out.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty, or isn’t what you ordered, contact us within 30 days of delivery with your order number and a photo. We’ll send a replacement or give you a full refund, including postage. You don’t need to send the item back unless we ask.

Change of mind

Because our skin care, balms, teas and essences are personal-care and consumable products, we can only accept change-of-mind returns on items that are unopened, unused and in their original packaging, within 30 days of delivery. Return postage is paid by you. Once we receive the item we’ll refund the product price (not the original shipping).

How to start a return

• Email colette@mothersmedicine.com.au or call 0428 897 974 with your order number.
• We’ll reply within 2 business days with return instructions.
• Refunds go back to your original payment method within 5 business days of approval.

Consultations

To change or cancel a consultation, please let us know at least 24 hours beforehand and we’ll move your booking or refund it.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded.

Appointment cancellations

Changes or cancellations made at least 24 hours before your appointment are free, with a full refund of anything you've paid. Within 24 hours of your appointment, 50% of the consult fee applies. To change or cancel, use the link in your confirmation email or call Colette on 0428 897 974.